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Communication Models
The three most well known models for communication are Linear, Interactional, and Transactional. As West & Turner (2007) explain, each model sheds light on the development of communication, but emphasizes different parts of the communication process. Certification Academy Europe presents high-quality formal diplomas, certificates and e-certificates which are formal proof and recognition of accredited online courses. It shows all…
Customer Information Control System
CICS stands for Customer Information Control System. CICS was developed in 1968 by IBM. CICS allows users to develop and execute online application in an MVS environment. CICS has become the most commonly used server for Internet applications. CICS is a transaction processing system which is also called as Online…
Benchmarking
Benchmarking is defined as the process of measuring products, services, and processes against those of organizations known to be leaders in one or more aspects of their operations. After completing this course, participants will be able to: Recognize the five steps of the basic benchmarking method Develop a realistic plan and schedule for a benchmarking…
Activity Based Costing
There are a number of costing models used in the domain of business and Activity-Based Costing is one of them. In activity-based costing, various activities in the organization are identified and assigned with a cost. Certification Academy Europe presents high-quality formal diplomas, certificates and e-certificates which are formal proof and…
Front Office Management
Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. This tutorial teaches the basic terms related to the front office department of…
Customer Service
Anyone who is provided with a good, product, service or idea is a customer. Customer is king because he keeps every business afloat. Whether an organization offers a product or service, it cannot remain in business if it cannot find a group of people willing to become its customers. In…
Customer Relationship Management
Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that touches upon various topics such as understanding 21st century customers and…
Consumer Behavior Management
Consumer behavior is about the approach of how people buy and the use merchandise and services. Understanding consumer behavior will assist business entities to be more practical at selling, designing, development of products or services, and every other different initiative that impacts their customers. In this tutorial, it has been…
Business Sales
Sales training is an integral and fundamental part of any business operational cycle. The most important role of a Sales Manager is to provide Sales Training to the members in his team, so that they can achieve their targets and prove their productivity. Improperly trained salespersons often end up providing…