• Instructor: Debra Rosenhain
  • Lectures: 30
  • Students: 5663
  • Duration: 10 weeks

SAP Customer Relationship Management (SAP CRM) is key component of SAP Business Suite and it is used not only to address an organization’s short term goals, but it also helps in reducing cost and increase the decision making ability by defining future strategy. SAP CRM also helps in achieving differentiated capabilities to compete effectively and to meet long term objectives.

This is a fundamental tutorial that covers the basics of SAP CRM and how to deal with its various components and sub-components.


Academy Europe presents high-quality formal diplomas, certificates and e-certificates which are formal proof and recognition of accredited online courses. It shows all student’s abilities to learn and achieve high results and is very useful to promote personal career including with CVs, job applications and self improvements.

Samples: Horizantal Diploma – Horizantal Certificate – Vertical E-Certificate

How can you get your certificate at Academy Europe?

  • You must click “complete” link at the end of every lesson of your course after you finish them.
  • When you finish all lessons of course, the “finish course” link is going to be active at the end of last lesson.
  • When you click the “finish course” link, you will finish your course on Academy Europe officially. Then, “certificate” page of you completed course will be automatically active.
  • You can see and download your certificate online after you click on your “certificate” link.


This tutorial has been prepared for those professionals who wish to learn the basics as well as the refinements of SAP CRM and execute it in practice.

The SAP CRM system is used to support all customer focused business areas like service, marketing, sales, etc. It is also implemented for different customer interaction channels, such as Interaction Centers, Internet, and mobile for E-Commerce.

This tutorial is planned to make the reader at ease in getting started with the SAP Customer Relationship Management and its several other utilities.

This course by Academy Europe aims at imparting quality education and training to students.

Academy Europe is dedicated to its students, their specific learning requirements, and their overall learning success.

This course is directed toward a student-centered, independent study, asynchronous learning approach.

After completing this course on Academy Europe, students will get self improvement  and promotion in their careers.

This course is based on at least two learning skills which are provided  to the users through audio & visuals, videos, verbal presentations and articles, all of which are asynchronized with distance education approach.


It is an uncomplicated and simple tutorial which the readers can easily understand. The conceptions are explained here with a basic knowledge of how a company or an organization deals with its CRM System. However, it will help if you have some prior exposure to customer service, assistance related to sales, complaint handling and other related activities.

Before you start proceeding with this course on Academy Europe, we are assuming that you have a good aptitude and can think logically. You should want to try something different.

Ideal candidates for the course would typically possess:

– Discipline and attentiveness

– Ability to conduct research

– Ability to perform tasks with speed, efficiency, and accuracy

– Analytical judgment

– Patience to interpret technical/scientific data

– A willingness to learn, roll up your sleeves and work toward your dream!

– A computer, tablet or smartphone and an internet connection

– Basic computer skills

  • SAP CRM - Introduction 0/1

  • SAP CRM - Architecture 0/1

  • SAP CRM - Capabilities 0/1

  • SAP CRM - Integration With SAP SD 0/1

  • SAP CRM - GUI 0/1

  • SAP CRM - WebClient UI 0/1

  • SAP CRM - Web UI Configuration 0/1

  • SAP CRM - Sales 0/1

  • SAP CRM - Account Planning 0/1

  • SAP CRM - Activity Management 0/1

  • SAP CRM - Opportunity Management 0/1

  • Quotation and Order Management 0/1

  • SAP CRM - Outline Agreements 0/1

  • SAP CRM - Taxes 0/1

  • SAP CRM - Marketing 0/1

  • SAP CRM - Marketing Planning 0/1

  • SAP CRM - Marketing Calendar 0/1

  • SAP CRM - Campaign Management 0/1

  • SAP CRM - Service 0/1

  • SAP CRM - Service Request Management 0/1

  • SAP CRM - Service Contracts 0/1

  • SAP CRM - Service Order Management 0/1

  • SAP CRM - Interaction Center 0/1

  • SAP CRM - IC Profiles and Configuration 0/1

  • SAP CRM - Product Master 0/1

  • SAP CRM - Business Transactions 0/1

  • SAP CRM - Pricing 0/1

  • SAP CRM - Billing 0/1

  • SAP CRM - Web Channel 0/1

  • Completion of Course 0/1