SAP Cloud for Customer

  • Instructor: Sara Janowitz
  • Lectures: 28
  • Students: 1796
  • Duration: 10 weeks

In today’s competitive market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher customer satisfaction.It is also important to design a cheap, integral solution that helps an organization to achieve its objectives and meet customer needs in a flexible environment. SAP Cloud for Customer (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently and is one of the key SAP solutions to manage customer relationship.


Academy Europe presents high-quality formal diplomas, certificates and e-certificates which are formal proof and recognition of accredited online courses. It shows all student’s abilities to learn and achieve high results and is very useful to promote personal career including with CVs, job applications and self improvements.

Samples: Horizantal Diploma – Horizantal Certificate – Vertical E-Certificate

How can you get your certificate at Academy Europe?

  • You must click “complete” link at the end of every lesson of your course after you finish them.
  • When you finish all lessons of course, the “finish course” link is going to be active at the end of last lesson.
  • When you click the “finish course” link, you will finish your course on Academy Europe officially. Then, “certificate” page of you completed course will be automatically active.
  • You can see and download your certificate online after you click on your “certificate” link.


SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP.

This course by Academy Europe aims at imparting quality education and training to students.

Academy Europe is dedicated to its students, their specific learning requirements, and their overall learning success.

This course is directed toward a student-centered, independent study, asynchronous learning approach.

After completing this course on Academy Europe, students will get self improvement  and promotion in their careers.

This course is based on at least two learning skills which are provided  to the users through audio & visuals, videos, verbal presentations and articles, all of which are asynchronized with distance education approach.


Before you start proceeding with this tutorial, we are assuming that you are already aware of the basics of Supply Chain Management and Customer Relationship Management.

Before you start proceeding with this course on Academy Europe, we are assuming that you have a good aptitude and can think logically. You should want to try something different.

Ideal candidates for the course would typically possess:

– Discipline and attentiveness

– Ability to conduct research

– Ability to perform tasks with speed, efficiency, and accuracy

– Analytical judgment

– Patience to interpret technical/scientific data

– A willingness to learn, roll up your sleeves and work toward your dream!

– A computer, tablet or smartphone and an internet connection

– Basic computer skills

  • SAP C4C - Introduction 0/1

  • SAP C4C - Architecture 0/1

  • SAP C4C - Public vs Private 0/1

  • SAP C4C - User Interface 0/1

  • SAP C4C - Work Centers 0/1

  • SAP C4C - Project Implementation & Scoping 0/1

  • SAP C4C - Fine-Tuning 0/1

  • SAP C4C - Organizational Management 0/1

  • SAP C4C - Personalization 0/1

  • SAP C4C - Adaptation 0/1

  • SAP C4C - Reporting 0/1

  • SAP C4C - Creating a Custom Report 0/1

  • SAP C4C - Data Sources 0/1

  • SAP C4C - Service Level 0/1

  • SAP C4C - Service Category 0/1

  • SAP C4C - User Managament 0/1

  • SAP C4C - Business Roles 0/1

  • SAP C4C - Work Distribution 0/1

  • SAP C4C - Social 0/1

  • SAP C4C - Data Migration & Workflow 0/1

  • SAP C4C - Pricing 0/1

  • SAP C4C - Sales Cycle 0/1

  • SAP C4C - Retail 0/1

  • SAP C4C - Integration with CRM & ERP 0/1

  • SAP C4C - Integration with Outlook 0/1

  • SAP C4C - Mobile 0/1

  • SAP C4C - Mashups 0/1

  • Completion of Course 0/1