Course Tag: quality

Free

Total Quality Management (TQM)

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Primary elements of TQM Benefits of TQM Implementing TQM History…
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Free

Quality Basics

The ability to identify and resolve quality-related issues quickly and efficiently is essential to anyone working in quality assurance or concerned with process improvement. With the seven basic tools of quality in your arsenal, you can easily manage the quality of your product or process, no matter what industry you…
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